Exchange or return? That's possible!
Don't worry, we're here to help! Read here how to easily return your order.
Don't worry, returns are easily arranged.
You have up to 30 days after receipt to exchange, as long as the product is in new condition. For mermaid tails: only exchangeable if not swum with . Also for returns you always have the right to return your order within 14 days .
Please note: Returns will only be accepted if the product is unused and properly packaged.
Did you receive something damaged? Please report this within 3 days of receipt, and we will provide a suitable solution. Do you want to adjust your order and have you not yet received a shipping confirmation? Please contact us quickly and we will see what is possible.
For exchanges or returns, we always ask you to contact us in advance so that we can provide you with a return number and the correct instructions.
You will receive a message from us within 5 working days after receiving the form below.
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Exchanges and returns
What kind of guarantee do you give?
We deliver high quality mermaid tails and Airtracks at an affordable price. The prices speak for themselves and the quality is reflected in our guarantee. Our mermaid tails come with a 12 month guarantee. Our Airtrack collection comes with a 2 year guarantee. Excluded from this guarantee are wear and physical damage. If in doubt, always contact us.
Can I exchange my product?
Orders for mermaid tails and Airtracks are normally delivered to you within 2 working days by GLS. If a product is not in stock, it will be clearly indicated with the product when new stock will arrive and whether products from that new stock can still be reserved. Shipments to Belgium may take one day longer.
I want to return my order and get my money back, how do I do that?
You always have the right to return your order within 14 days of receipt and get your money back. For mermaid tails, however, this is only possible if you have not swum with them yet. For AirTracks, it applies that they must still be in new condition. Before returning, always contact us for a return number.
I received my product damaged, what should I do?
Both in the factory and in our warehouse we check the products for damage. If we miss something, we will of course solve this with you immediately. Check immediately after receiving your order for damage. If this is the case, please inform us within 3 days of receipt.
I would like to make an adjustment to my order, is that still possible?
If you have not yet received confirmation that we have shipped your order, you can always make an adjustment to your order.